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Grrrr... Rss

So i ordered some Pumpkin Patch stuff online 2 weeks ago and still haven't received it so i called the courier company today to see where it is and apparently it was left on my doorstep on Monday. Well.... I haven't had anything left on my doorstep!!

I asked how is a courier able to leave something without my signature as i've recieved stuff from them before when i've ordered from PP and have always had to sign for it and if i wasn't home they leave a note in the letterbox to come pick it up. The girl said that it was authorised for it to be left without a signature and i said by who coz i sure as hell didn't authorise that!! So now they have opened up an investigation and are calling me back tomorrow.

I am soooo stuffing mad about this... Will i be able to get a refund on my stuff (it cost $100)?? And what if they did leave it and someone took it from my doorstep? Ughhh i don't know but i am seriously peeved off...

Ok time to breathe... vent over!!
So annoying when couriers don't do the job correctly!

A couple of weeks ago I ordered an expensive baby bag and a Manduca baby carrier (totally roughly $500 NZD in value) and due to the cost and the area I live specified that it must be signed for.
Get home on Yesterday and there is a box sitting there containing my new nappy bag no signature given and no Manduca. I'm hoping it's just delayed shipping from the company and waiting for contact back from them.


Hope all works out and you get your Pumpkin Patch items or money back
Seem's a bit sus to me. Possibly someone that works for the courier has stolen it? Just a suggestion cause ALOT of stuff like this has been going on all over Australia lately.
Might just through in here that I'm still waiting on DS's birth certificate I paid for an money came out of my acc 4 months ago... Where The F*ck is it???? no body knows angry

Seem's a bit sus to me. Possibly someone that works for the courier has stolen it? Just a suggestion cause ALOT of stuff like this has been going on all over Australia lately.
Might just through in here that I'm still waiting on DS's birth certificate I paid for an money came out of my acc 4 months ago... Where The F*ck is it???? no body knows angry


I bought $70 worth of flea/heartworm treatment for my dog and that hasn't turned up either angry That's odd with the PP, I buy from them all the time and they always leave a card for me, even if I am at home because the postie knows we have a pup and she doesn't want to let him out accidentally so she never comes inside the gate. I hope you get your money back or they find your order for you!
How bloody annoying!!!

I think pumpkin patch must give the authority to leave, because i also ordered from PP and on the parcel that came it actually says authority to leave.

What a bummer, I really hope something is worked out for you

Good luck smile
Stupid courier people they must love stuffing us around!!

Most definately the last time i will ever order anything online... I've ordered so much pumpkin patch stuff and have never had a problem before, occasionally my orders are $300+... Imagine if that had disappeared <img src='https://www.huggies.com.au/forum/public/style_emoticons/<#EMO_DIR#>/dry.gif' class='bbc_emoticon' alt='<_<' />

DH is more mad than me haha he wants to call them up and tear their heads off... Will see what they say tomorrow, but either way i WILL be getting my money back, i don't care if i have to go to their head office and sit there til i get it!!
Hi

I havent had a problem with a courier but we did with a delivery truck.

They dropped our purchase off and when they went to reverse out of our driveway they hit the powerpole yanking the power lines from our house. The whole house shook. We were without power for many hours and went 3 days with no hot water.

Hope you get your products or a refund at least.
They should all be signed for around Christmas I think. I know it's a pain to have to go in to collect it though.

This time of year but, I bet people pray on those sorts of things. People are ordering things, getting sent presents etc... It's a bit too inviting seeing a box just sitting there on the doorstep when OBVIOUSLY no one is home.

Just the same as after Christmas, they recommend u don't leave empty boxes of presents out near the bins where people can see (plasma's xboxes cameras etc) as they know what they can pinch if they break in!

Hope your stuff turns up sad
Is there an option to insure the next lot u order? That way if it happens again, might be covered?

Seem's a bit sus to me. Possibly someone that works for the courier has stolen it? Just a suggestion cause ALOT of stuff like this has been going on all over Australia lately.
Might just through in here that I'm still waiting on DS's birth certificate I paid for an money came out of my acc 4 months ago... Where The F*ck is it???? no body knows angry



My DS's birth cert didn't turn up, and we needed it to send away to get NZ citizenship and a passport, I called the place where they issue them, and they made up some excuse of them having a printer glitch on the day that his birth was registered, and I received the birth cert 4 days later.

Speaking of couriers, I ordered some xmas presents online, a few fragile items, boxes were marked perfectly FRAGILE. The courier walks up the path to the front door and drops the bloody box on the way!! Thank goodness the company I ordered products from had packaged everything pedantically!

Hope your Pumkpin patch items turn up soon.
hi my wife was telling me about your problem.

I work for a transport company that subies for DHL who is now used by pumpkin patch for there deliveries. They do have authority to leave on all of the parcels that i have seen and delivered. Ask to see a POD (proof of del.) and find out what time it was delivered. if you were home they should still get you to sign.

And just a side note to another coment that was posted, Couriers have to pay for stuff that goes missing that does not get signed for in most cases.

hi my wife was telling me about your problem.

I work for a transport company that subies for DHL who is now used by pumpkin patch for there deliveries. They do have authority to leave on all of the parcels that i have seen and delivered. Ask to see a POD (proof of del.) and find out what time it was delivered. if you were home they should still get you to sign.

And just a side note to another coment that was posted, Couriers have to pay for stuff that goes missing that does not get signed for in most cases.


Thnaks for your reply =)

Maybe pumpkin patch has changed to DHL recently then, I've never had a parcel ordered from them just left on my doorstep!! DHL are meant to be calling me this morning, so hopefully they have some answers and will cover the cost of my order. It's not so much the money, more so the fact that i really wanted the clothes i had ordered!!

I will ask to see the proof of delivery thing, I was only out for 1hr on Monday, would have to be coincidence if it was delivered at that time!!

Thanks again.
Have you had any feedback yet?How annoying!
I just had a delivery, the guy did not even knock on the door just left it outside.I opened the door to get it and he said that he did not think anyone was home- well he did not knock and my car is in front of the garage doors!
It would have been funny if someone stole it- 12 fertilised chicken eggs! laugh

mum of 3 boys aged 11, 13 and 14

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