I would speaking to the director that is so inappropriate, they only ever do distraction and redirection at our day care.
I quite regularly pick my niece up from day care - she has been going there for 3 years now, so progressed from the baby room to now the kinder room and i can assure you this is not appropriate behaviour for a child care centre
Totally agreew ith AmAndWillsMummy, whenever i have been to the centre for a prolonged period, perhaps to read a story or afternoon tea time, the stafff at this centre are appropriately "trained" (not too sure whether that is the right word) to distract, redirect and/or console a child.
To be honest, the staff at this centre sound inexperienced, naive and lazy and yes i would be talking to the director immediately
This is not a debate about what is appropriate time out behaviour at home, the centre should have its own policies and i would believe the director would be shocked.
Out of curiosity, how many carers in your childs room? and how many children? Sounds like they are not adhering to the actual child/carer ratios that are set in place by law, or the carers aren't in the right job!